Third Element S.L. reserves the right to act on the following points:
1. In case of bad weather (waves, wind or rain) or any other reason that could endanger the passengers or the crew, the excursion may be cancelled, we will try to move to another date or we will refund the full amount.
2. The date of the booking will be valid for the day and time indicated, and not for other dates. Any change by the client of his reservation must be made within 24 hours before the date of the reservation. Less than 24 hours before the date of the reservation, the amount will not be refunded except in cases of medical justification or force majeure. Each case will be studied individually, reserving the right not to refund the amount of the reservation.
3.The client must arrive punctually at the boarding time, in case of late arrival we reserve the right not to refund the amount of the reservation. In no case will you wait more than 5 minutes after the departure time.
4. In case of seasickness or medical conditions on board we reserve the right not to refund the reservation fee.
5. In the event that the minimum occupancy of the excursion is not reached, 50%. We reserve the right to try to change the time and date of the excursion and will give prior notice. If the client is unable to do so, a full refund will always be made.
6. The crew reserves the right of access to our boat in order to guarantee the safety of the passengers.
7. To be safe on our boat you need to be in a stable state of health (not in need of constant medical attention). Any serious health problems such as heart disease, severe diabetes or blood pressure problems can be greatly aggravated in a sea sickness situation and can put the health of the client at risk.
8. In our charters we normally offer a swim or snorkel at the cliffs of Los Gigantes, this part of the tour is not mandatory cause our main objective is the whale watching part. Sometimes due to safety conditions or changing weather conditions we may skip this part of the tour. Our clients will always be informed by the crew of this.
It is also required not to exceed a maximum weight that may reduce mobility as access to stairs and toilets requires normal functional mobility.
Any type of disability that may affect mobility will have to be consulted with us as our boat is not adapted for these cases.
In the case of pregnancy, we do not recommend that you attend our charters, as the risk of seasickness may be greater in this situation. In these cases it is best to consult our crew.